The text describing our accommodations and the texts on this website have been compiled with great care. However, it is possible that something in your accommodation does not correspond with this description. This can lead to annoyance and even complaints. In the first instance, a request to the key holder/local contact person to rectify the situation will suffice. If this does not happen, you should contact TotaVilla in the Netherlands immediately (also available outside office hours). However, if you move into another property on your own initiative or leave the reserved property without first contacting TotaVilla in the Netherlands by telephone, you will lose all rights to compensation or damages. In most cases, a reasonable solution can be found in consultation with TotaVilla and your holiday will not be disrupted. If the complaint is not satisfactorily resolved or cannot be resolved, it must be submitted in writing to TotaVilla within one month of the end of the travel period booked with TotaVilla, stating the reasons. TotaVilla will mediate between the tenants and the owners to achieve satisfaction for all parties. 

You can rent out your (holiday) home through us. We will be happy to discuss the possibilities with you. TotaVilla works on a commission basis, a percentage of the rental income.

By entering your details on this page, you can let us know that you are interested and/or would like more information. To get an impression, we will then ask you to send us a few photos. We will then see if your house fits into our portfolio and contact you.

In this case, we will discuss our working method and conditions with you. If you decide to work with us, we will ensure a professional presentation on our website and find your first guests!

For more information, please call TotaVilla: 0031 229 855800 or 00 33 7 80507779

If you book more than 8 weeks before arrival, you must transfer 30 % or 50% of the rental price (depending on which accommodation you book) to TotaVilla's bank account within 8 days. The remaining payment must be made no later than eight weeks before the arrival date.

If you book a last-minute booking, your full payment must be received by TotaVilla before arrival (e.g. via PayPal or bank transfer).

If payment is not received on time, the booking will be cancelled and entrance to the accommodation will be refused. 

The arrival and departure times are stated on the booking confirmation sent to you by email.

You will receive the key to your holiday accommodation from the owner/key holder/local contact person or receptionist who will be present upon arrival, unless your booking confirmation states that you must collect the key from a different location or unless otherwise agreed with the owner. You will find the exact information in your fully paid confirmation from TotaVilla. We would appreciate it if you could let us know your estimated time of arrival.

The deposit must be paid to TotaVilla upon booking and before arrival. If everything is in order with the holiday home after your departure, your deposit will be refunded to the bank account used for payment within 14 days of departure.

Consumption of water, electricity and heating is included in the rent. If this is not the case, it will be mentioned under additional costs.

The additional costs will indicate whether tourist tax is charged and how much. This varies depending on the region. Tourist tax is charged for guests aged 18 and above. If this is not mentioned in your confirmation, it is included in the rental price. During the booking process, you will see the total amount you have to pay and whether this must be paid upon booking or upon arrival. 

You can notify us of a change to a booking by email to info@totavilla.com or by telephone on 00 31 229 855800 or 00 33 7 80507779.

You can cancel your reservation free of charge up to 60 days before arrival, unless the stay is within 2 months of the booking. Cancellations within 60 days of arrival and reservations made within 60 days of arrival are subject to the cancellation policy as stated in the rental conditions (found as an attachment to the reservation confirmation or on the website). 

The maximum number of persons allowed is indicated for each accommodation. For babies up to 2 years old, the stay is free of charge and babies do not need to be counted. However, it is advisable to indicate this and you can find in the accommodation details whether a baby cot/camping bed/high chair is available or whether you can reserve these extras.

The maximum number of guests is specified on the accommodation page. Infants under the age of 2 are not counted as additional guests. It is not permitted to bring additional guests without prior notification.

The accommodation page will indicate under “features” whether pets are allowed or not, or whether you can request to bring them. You will be informed whether your pet is allowed; often an additional fee will be charged.

Reservations for groups of young people under the age of 21 are not permitted for our accommodations and access to the accommodation may be refused. In some cases, such as when accompanied by several adults, a special request can be submitted to the owner for approval.

The rental terms and conditions of TotaVilla can be found in your booking confirmation in the attachment and can also be read here. 

If you have made a booking via the TotaVilla website, you will receive a confirmation of your reservation by email. Your request will be processed by us and you will normally receive a final booking confirmation with the rental conditions attached by email within 48 hours. You must pay the (down) payment to TotaVilla within 8 days to finalise your request. 

You can find our current selection using the search engine on the homepage. If you are unable to find suitable accommodation, please call or email TotaVilla. We will be happy to help you find a suitable holiday accommodation. Telephone number: 0031 229 855800 or 00 33 7 80507779 
Email address: info@totavilla.com

Please contact the key holder/local contact person for your holiday accommodation. You will find the contact details on your fully paid booking confirmation. If the item is found, we can send it to you by post for a shipping fee.

The “features” section of the accommodation page on the website states whether smoking is permitted indoors or not.

On the destination page, you will find more information about the regions in France and the Netherlands where TotaVilla offers accommodation.

A few days after your stay, you will receive an email from us asking for your feedback. You can express your opinion in words and numbers, which will then be posted on our website (after being checked). Completing the review only takes a few minutes. Two weeks after the first email, you will receive a reminder to submit your review. 

At the bottom of the newsletter you will find a link that allows you to unsubscribe from the newsletter.

You can subscribe to our newsletter on the contact page of the website. We will then keep you informed of all the latest news and offers.

The payment terms, account number and amount to be transferred are stated at the bottom of your booking confirmation.

You can make a reservation without a credit card. Payment can be made by bank transfer, IDEAL and PayPal.