Privacy is important to Totavilla . If you book accommodation with us, you trust us and we appreciate and value that trust. That is why we do everything in our power to secure all the personal data you have trusted us with and to keep them carefully.
In this statement we describe how we use and process your personal data. You can also read how you can contact us if you have questions about your personal data.
Totavilla provides online accommodation-related services via its own websites, but also via other online platforms such as websites of tour operators and social media. This privacy statement applies to all our platforms.
If you do not agree with this privacy statement, you should stop using our sevices. If you agree with our privacy statement, you are welcome to use our services.
Your privacy is important to us.
Without information we cannot help you to book accommodation. So when you use our services we need to ask for some bits of information. These are fairly general things, such as your name, contact details and your date of birth.
We also collect information from your computer, telephone, tablet, or other device you use to access our services, including the IP address, the browser you use and your language settings. In some situations we receive information about you from others or we collect other information automatically.
Totavilla collects and uses information you provide to us. When you make a booking, you are asked for your name and e-mail address, home address, telephone number, payment details, date of birth and any other details.
When you contact our customer services, we collect information about you. Guests are also asked to leave a review to help future guests to find what they are looking for. We will collect information from you that is included in your review.
In other situations you may also provide us with information. If you browse on your mobile, you may decide to give ##BEDRIJF## permission to view your current location or access to your contact details so that we can provide you with the best possible service and experience.
We do not only receive data from you, but also from business partners. All the information we receive from them may be combined with information provided by you.
For example, the booking services of Totavilla have been integrated with services of business partners you can find online. When you use those, you provide your booking details to our business partner who passes on your data to us.
We integrate service provision by third parties to facilitate payments between bookers and accommodation providers. These service providers also share payment information so that we can manage and complete your booking and ensure that everything runs smoothly.
Another example is that we put telephone services on our platforms to enable you to contact the booked accommodation if you have any questions about your stay. This means we receive meta data about telephone calls, such as the location you called from, who you are and the date and duration of the call.
Accommodation providers can also share information about you with Totavilla, for example if you have questions about your next booking or if there is a dispute about your booking.
The most important reason for asking for your personal data is to manage your online bookings and to ensure you receive the best possible service. Your personal data can be used for:
Bookings: first and foremost we use your personal data to record your online booking.
Customer services: by sharing your booking information, we can contact you if necessary. For example we can help you to find the right accommodation and respond to all your questions about your booking.
Marketing purposes: we use your data for marketing purposes. For example, the use of your contact data to inform you of our services by e-mail. You can unsubscribe from those at any time. We can personalise the content of the website based on your information. If you participate in other special offers, such as competitions, the data are used to manage those offers.
Contact you: we can also have contact at other times for a number of reasons, such as a request from you, an uncompleted booking, invitation for a review, a questionnaire, related to your booking or even safety warnings.
Safe service: to create a reliable environment for you and the accommodation providers we use personal data for risk assessment, tracking and preventing fraud and other undesirable activities.
Improving our services: we also use your personal data for analytical purposes. This analysis is focused on improving the user experience and services for groups of users. This forms part of our desire to optimise our booking platform and to adjust it to your usage requirements.
Reviews: after your stay you may be invited to write a review. For this invitation we request information about the accommodation and the stay. By completing a review you agree to this being displayed on the page of the relevant accommodation provider on our websites, on our mobile apps, on our social-media accounts and apps and on the online platform of the business partners.
This enables us to inform other travellers of the quality of the booking you used, the destination you chose or other experiences you wish to share.
If you state whether a guest review is useful or not, we can add this to the feedback from other guests to sort and order guest reviews. This helps other travellers to find the right destination and the best accommodation.
Legal purposes: in exceptional cases personal data are used to comply with lawful requests from law enforcement agencies.
Different parties are integrated into the services of Totavilla. This happens in different ways and for different reasons. The main purpose is to share the data that are relevant to your stay with the accommodation provider to ensure you can complete your booking.
There are also other parties who may receive part of your data. This concerns parties we engage to provide you with the services of Totavilla, financial institutions, advertisers, and in some cases government authorities or other bodies.
We do not sell your personal data.
In some circumstances we share your data with:
The accommodation provider: In order to complete your booking, we pass on the relevant data to the accommodation provider. If you have a question about your trip, we can contact the accommodation provider to ask them to deal with your request.
The local Totavilla reception: to provide services.
Third-party services: we use third-party services to process your data on our behalf. This may be for sending marketing material or validating the accuracy of the e-mail address. External service providers have a duty of confidentiality and they are not permitted to use your personal data for purposes other than as instructed by Totavilla.
Payment services: if a refund has been requested for your booking we need to share certain booking details with the payment service and the relevant financial institutions to process the refund.
Authorities: we pass on personal data to law enforcement insofar as there is a statutory obligation, or insofar as required to prevent, track and prosecute criminal offences and fraud, or if we have another statutory obligation to do so.
Business partners: To distribute or advertise the services of Totavilla and/or our accommodation providers.
Advertising partner: As part of the marketing services of Totavilla via third parties we may share personal data with advertising partners, such as Google or Facebook. This includes your e-mail address. For more information about personalised advertising, please read our cookie statement.
In compliance with European legislation about data protection, we implement the latest software updates we are aware of. Totavilla does this in the conviction that this is the best way to protect personal data on our booking platform. We also make a daily back-up of all software and data from our production systems.
Only authorised personnel has access to personal information if they need it for their work.
You are always entitled to inspect the personal information we have about you. Therefore we have a consultation option on your account on the booking platform.
You can also contact us if you believe that the personal information we have about you is incorrect.
If you wish to remove personal data, you should contact the Service desk. We will deal with your request in accordance with the General Data Protection Regulation (GDPR).
For more information about cookies and about how they can be managed or deleted, please visit allaboutcookies.org and the cookie settings of your browser. In your browser settings you can state which cookies you want to accept and which you want to reject.
If you want to know how Totavilla deals with cookies, please read our cookie-statement.
If you choose not to accept certain technical and/or functional cookies, you may not be able to use some of the functions of our website. This cookie statement may also be amended from time to time. Visit the page regularly to stay abreast of any updates.
If you have any questions, suggestions or comments about this cookie statement, please send an email to email@example.com
Processing personal data on the website and the mobile apps is carried out by Totavilla .
If you have any questions or suggestions regarding this privacy statement, please send an e-mail to firstname.lastname@example.org . We will respond as soon as possible.